Your Privacy Matters 

Privacy Statement

Effective Date: 13 Feb 2019

Wales.com and the Welsh Government, respect and wish to protect the privacy of the users of our services. The privacy notices below set out the details in relation to information collected on this website.

Privacy Notices

Wales.com and the Welsh Government, respect and wish to protect the privacy of the users of our services. The privacy notices below set out the details in relation to information collected on this website.

Wales.com Consumer Tourism Marketing Newsletter Privacy Notice

Here at Wales.com we take your privacy seriously. Wales.com is the destination marketing department of the Welsh Government.

If you sign up to the Wales.com newsletter then we will only use your personal information to administer your email account and to provide the products and services you have requested from us.

We will send you news and information that we feel will be of interest to you from time to time based on your interest and holiday companion preferences or your geographical location.

If you also consent to be contacted for research purposes then you may be selected to receive a tourism related research questionnaire from time to time and completing the annual survey questionnaire is voluntary.

You are always free to unsubscribe at anytime by clicking the unsubscribe link in any email you receive from us or you can email us at walesdotcom@gov.wales.

Following industry standard practice when you unsubscribe your email address will be retained on a system suppression list to ensure you no longer receive emails from Visit Wales. We regularly refresh our mailing list and will remove your details from our system if you do not open any of our emails sent to you over a three year period.

If you have any concerns with how your personal data is being processed you can contact the Welsh Government Data Protection Officer:

Data Protection Officer
Welsh Government
Cathays Park
CARDIFF
CF10 3NQ

Email address: DataProtectionOfficer@gov.wales

You can also lodge a complaint with the Information Commissioners Office (ICO) who are the supervisory authority for data protection in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – Helpline: 029 2067 8400 (Wales Helpline) or 0303 123 1113 (UK Helpline)
Website: www.ico.org.uk

Wales.com Website Survey Privacy Notice

Here at Wales.com we take your privacy seriously. Wales.com is the destination marketing department of the Welsh Government.

On completion of the intercept survey on the Visit Wales website your data will be stored until the end of the year and will then be used to administer the draw (Wales.com Website Survey Prize Draw - Terms and conditions). The information supplied on the survey is shared with a contracted research company for evaluation on our behalf and if you have consented to be contacted for research purposes then you may be selected to receive follow up tourism related research questionnaires from time to time and completing these survey questionnaires is voluntary.

If you opt in to receive the Wales.com newsletters please refer to the eNewsletter Privacy Notice here.

You are always free to unsubscribe at anytime by clicking the unsubscribe link in any email you receive from us or you can email us at walesdotcom@gov.wales.

Following industry standard practice when you unsubscribe your email address will be retained on a system suppression list to ensure you no longer receive emails from Visit Wales. We regularly refresh our mailing list and will remove your details from our system if you do not open any of our emails sent to you over a three year period.

If you have any concerns with how your personal data is being processed you can contact the Welsh Government Data Protection Officer:

Data Protection Officer
Welsh Government
Cathays Park
CARDIFF
CF10 3NQ

Email address: DataProtectionOfficer@gov.wales

You can also lodge a complaint with the Information Commissioners Office (ICO) who are the supervisory authority for data protection in the UK:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone – Helpline 029 2067 8400 (Wales Helpline) or 0303 123 1113 (UK Helpline)
Website: www.ico.org.uk